Telephone menus
Today has been a slow day, so I decided to share a thought.
Electronic telephone menus give me indigestion. In the “good ole days,” when you dialed 1-800, you were connected — promptly — with a human, one who was thoughtful, helpful and spoke English.
Now you get, “All our representatives are currently busy. Your wait will be (fill in the blank) minutes. Your call may be recorded for quality purposes. Listen carefully. Our menu has been revised. Number one is (fill in the blank, and on and on through five or six). If you haven’t heard your item by now, hang up and try again.”
Electronic menus may be cost-effective, but service, at best, is tenuous and tiring.
I miss the human touch. Technology may overwhelm us all.
BT
Tim Kalich column
Regarding Tim Kalich’s op-ed column “Of heroes and cowards,” Feb. 25:
What kind of mind equates the massacre of innocent children with a gang warfare incident that occurred on St. Valentine’s Day 1929?
Furthermore, when one accepts a position to protect the lives of others, one is obligated to run to the sound of the guns. If one shirks this duty, one is a coward. There is no other name by which one is to be known.
William T. Ramsey IV
Major, U.S. Marine Corps, Retired
Dr. John Hey’s letter
Regarding the editor’s note that you attached to the letter from Dr. John Hey (“U.S. must get tougher on mentally unhinged,” Feb. 23) stating that his letter was submitted before Florida officials announced that there was an armed officer on duty at the Parkland, Florida, school:
It probably didn’t matter when the letter was submitted from him, because he probably would have written all of the things that he wrote. Fox News watchers usually don’t know the facts.
