Greenwood Leflore Hospital is striving for patient satisfaction.
Gwen Neal, the hospital’s director of service excellence, delivered that message Tuesday night at the meeting of the hospital’s Board of Commissioners.
“We are focusing all of our effort on working on our patient satisfaction,” she said.
The goal is simple: to get patients at the hospital to always be satisfied with the level of care the hospital delivers, Neal said.
“How well do we communicate with our patients? How well do we communicate with each other? Those are the things we’re going to be working on,” she said.
Patient satisfaction is more “than just going into a patient’s room, giving them some medication and walking back out of that room. It’s about developing relationships,” Neal said.
She said that some of the hospital’s staff — including some physicians — are still not fully engaged with the goal of patient satisfaction.
“They are not giving it their all. They’re bringing in the outside (world), into this place, and it’s hindering what we’re supposed to be doing here. ... We’re not letting it go by anymore,” Neal said.
She said she’s looking for consistency across the board and admitted that there was more work to be done.
In other business, the commissioners received an audit report of the hospital’s pension plan.
Bill Felder, an accountant with the firm of Harper, Rains, Knight & Co. of Ridgeland, reported the audit found no issues.
The commission approved:
nA Patient Channel contract renewal for $2,500.
nA $500 contract for Mighty Green Lawn Service to maintain several hospital-owned properties.
• Contact Bob Darden at 581-7239 or bdarden@gwcommonwealth.com.
