The city of Greenwood wishes to express its dissatisfaction for the cable and internet services provided by Suddenlink Communications. Over half of Greenwood’s population are Suddenlink’s customers, and it saddens me that citizens and businesses cannot receive adequate customer services.
The city receives complaint after complaint from businesses and homeowners that Suddenlink no longer gives the option to speak with a local representative for their cable and internet needs. There are also countless complaints that technicians are not responding to or showing up at locations with internet and/or cable outages.
We would like all the citizens and business owners to know we hear your complaints and we are reaching out to Suddenlink in an effort to correct its customer service issues as it pertains to Greenwood.
The citizens of Greenwood are the city’s first priority, and we will continue to work at resolving this issue until we get it right.